Legal

Payment & Refunds

Updated: 7 Oct 2026

1. Prices and billing period

• Three plans — Plus, Pro, Studio — billed monthly (30 days) or yearly (365 days). Every plan plays every game in the store (new games included), with unlimited stream profiles and the AI features; they differ in how many live sessions can run at once: Plus 1, Pro 3, Studio 10. Current USD prices are on the Pricing page and in the software; the price on the invoice when you buy is the price that applies.
• 3-day free trial: new accounts (verified email) automatically get Plus benefits for 3 days from sign-up — no card, nothing charged. Days bought during the trial are added after it ends.
• Free: download the app, set up the virtual camera, connect LIVE Studio and browse the game store. Going live with a game needs an active plan.
• Games: every game is included in the plans. Some games may be sold separately (price shown in the Game store) as a one-time purchase that plays while a plan is active. Games bought individually before 2 Oct 2026 also play only while a plan is active.
• A plan starts at activation; buying while active adds that plan's days. Paid in crypto: no auto-renewal, nothing is charged unless you buy again. Paid via Patreon: Patreon charges every period (monthly or yearly) until you cancel, and each successful charge renews the plan.

2. How to pay

Choose a plan (or a separately sold game) → we create an invoice at the plan's USD price → you pay it directly in cryptocurrency (USDT, BTC, ETH and 100+ more) through NOWPayments: pick a coin and send the exact amount to the wallet address shown. Once the transaction confirms on-chain the plan activates automatically, usually within minutes (depending on the network). Network (gas) fees are paid by the sender. TikGami holds no prepaid balance or wallet for you.

Card / PayPal via Patreon: join patreon.com/tikgami at the Plus ($12), Pro ($29) or Studio ($79) tier, monthly or yearly, paying by Visa / Mastercard, PayPal or any wallet Patreon supports. Then open your account page and click "Link Patreon account" (or use the same verified email) and the plan activates by itself. Patreon collects the payment and may add tax based on where you live; cancel any time in your Patreon account and the plan runs to the end of the paid period. Coupons and referral discounts apply only to crypto payments on the TikGami site.

3. Underpaid, wrong coin or not activated

If you send less than the invoice amount the plan is not activated; coins sent on the wrong network or as the wrong asset may be unrecoverable. If you paid and the plan is not shown after 30 minutes, send the order code, transaction ID (TxID) and your account email to support@tikgami.com or the TikGami Telegram group. We reconcile manually and activate, or explain how to send the remainder, during office hours (Mon – Fri, 9:00 – 17:30 Vietnam time).

4. Refunds

• Technical failure: within 7 days of purchase, if the software cannot run on your machine and support cannot fix it, we refund that plan in full.
• Change of mind: an activated plan on working software is not refundable — it is a monthly rental and everything can be tried with demo data before buying.
• Wrong plan: contact us within 24 hours, before use, and we switch it to the right plan or refund.
• Crypto orders are refunded in crypto (usually USDT) to a wallet address you provide, for the USD value of the plan minus network fees, within 5–7 working days of approval. Patreon orders are refunded through Patreon to the same card / PayPal; the matching plan period is withdrawn.

5. Receipts

Need a payment receipt (in USD, issued by MODACORE LIMITED)? Send your order code to support@tikgami.com.

6. Merchant

MODACORE LIMITED · RM 1508, 15/F., Office Tower Two, Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong · support@tikgami.com.